FAQ

Welcome to the Levaro London FAQ page. Below you’ll find answers to the most common questions about ordering, delivery, returns and our products.

Orders

How do I place an order?

Choose your preferred product, select the correct size and add it to your shopping bag. Once you have completed the checkout and payment, you will receive an order confirmation by email.

Can I change or cancel my order?

Please contact us as soon as possible at contact@levarolondon.com. We will do our best to change or cancel your order, but this is not always possible once it has been processed or shipped.

I haven’t received an order confirmation. What should I do?

Please check your spam or junk folder first. Still can’t find it? Contact us at contact@levarolondon.com and include the name and email address used for the order.

Shipping & Delivery

How long does delivery take?

Orders are usually processed within 1/2 business days.

Estimated delivery times:

  • Netherlands: 4/5 business days
  • Europe: 4/5 business days

Delivery times are estimates and may vary during busy periods.

How much does shipping cost?

Shipping costs are calculated during checkout.

We offer free shipping on orders over 100EUR.

Do you ship internationally?

Yes, we currently ship to Europe. Available shipping options will be displayed during checkout.

How can I track my order?

As soon as your order has been shipped, you will receive a confirmation email containing your tracking information.

My order is delayed. What should I do?

Occasional delays may occur due to the delivery carrier or customs. Please check your tracking information first. Contact us at contact@levarolondon.com when your parcel has not arrived within 5 days after the expected delivery date.

Returns & Exchanges

What is your return policy?

You may return your order within 30 days after receiving it.

Returned products must be:

  • Unworn and unused
  • In their original condition
  • Free from stains, odours or damage
  • Returned with all original labels and packaging

How do I return an item?

Send an email to contact@levarolondon.com with your order number and the product you would like to return. We will send you the return instructions and return address.

Are return costs covered?

Return shipping costs are COVERED BY LEVARO LONDON.

Can I exchange an item?

We currently DO NOT offer direct exchanges.

When will I receive my refund?

After your return has been received and inspected, your refund will be processed within 15 business days.

The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time before the amount appears in your account.

Products

Are the product colours exactly as shown?

We do our best to display all colours accurately. However, colours may appear slightly different depending on your screen settings and lighting.

How should I care for my items?

Always follow the care instructions shown on the label inside the product. Product-specific care information may also be included on the product page.

Payments & Discounts

Which payment methods do you accept?

We currently accept IDEAL / VISA / MASTERCARD / APPLE PAY 

Is my payment secure?

Yes. Payments are processed through secure and trusted payment providers. Levaro London does not directly store your full payment information.

Can I use more than one discount code?

Only ONE discount code can be used per order, unless stated otherwise.

My discount code is not working. What should I do?

Check whether:

  • The code has been entered correctly
  • The promotion is still active
  • Your order meets the minimum order value
  • The selected products are included in the promotion

Still experiencing problems? Contact us at contact@levarolondon.com

Problems With Your Order

I received the wrong item. What should I do?

Contact us within 2 days at contact@levarolondon.com. Include your order number and clear photos of the product you received.

My item arrived damaged. What should I do?

Please email us within 3 days of delivery. Include your order number and clear photos showing the damage and packaging. We will review the issue and provide an appropriate solution.

My parcel is marked as delivered, but I haven’t received it.

Please check with neighbours, household members and any safe delivery locations around your address. You can also contact the delivery carrier using your tracking information.

When the parcel is still missing, contact us at contact@levarolondon.com.

Contact Us

Couldn’t find the answer you were looking for?

Contact our customer service team:

Email: contact@levarolondon.com
Response time: 1/2 days

We are happy to help.